Privacy Policy and Cookies Usage
Giant Canning Vale & Osborne Park, ABN 38 298 938 623
We respect your privacy and are committed to handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how you can access, correct, or query it.
The information we collect
We only collect what we need to run your order, your account, and our store. Depending on how you interact with us, this may include:
- Name, email address, phone number, and delivery/billing address
- Order history and product preferences
- Payment details, processed securely by our payment provider (we don't store full card numbers ourselves)
- Account login details, if you create an account
- Communications you send us — emails, enquiry forms, warranty or return requests
- Technical information such as IP address, browser type, and device information, collected automatically via cookies (see below)
How we collect it
Mostly directly from you — when you browse, create an account, place an order, or contact us. Some information is collected automatically through cookies and similar technologies as you use the website, and some may come from service providers who help us process payments or deliveries.
How we use your information
- Processing and fulfilling your orders, including Click & Collect and warranty claims
- Managing your account and responding to enquiries
- Sending order updates, receipts, and service communications
- With your consent, sending marketing communications about products, promotions, or events
- Improving our website and understanding how customers use it
- Meeting our legal and regulatory obligations
Who we share it with
We don't sell your personal information. We share it only where necessary, including with:
- Payment processors, to securely handle transactions
- Delivery and logistics providers, to get your order to you
- IT and website service providers who host or support our systems
- Giant, Shimano, SRAM or other suppliers, where required for manufacturer warranty claims or product registration
- Government or regulatory bodies, where we're required to by law
Some of our service providers (for example, cloud hosting or analytics tools) may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
Cookies and similar technologies
Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how it's used.
Types of cookies we use
| Type | Purpose |
|---|
| Essential | Needed for core functions like your cart, checkout, and account login. The site won't work properly without these. |
| Analytics | Help us understand how visitors use the site (e.g. Google Analytics), so we can improve it. |
| Marketing | Used to show you relevant ads and measure campaign performance, including via third-party platforms. |
| Preference | Remember your settings, such as your preferred store location or display options. |
Managing cookies
You can control or delete cookies through your browser settings at any time. Blocking cookies may mean parts of the site — such as checkout — don't work as expected. Most browsers let you view and manage cookies under their privacy or security settings.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure payment processing and restricted access to customer data. No online system is completely risk-free, but we work to keep your information secure.
Marketing and opting out
If you've opted in to marketing emails, you can unsubscribe at any time using the link in any email, or by contacting us directly. This won't affect order-related or service communications, which we'll still need to send you.
Accessing or correcting your information
Under the Australian Privacy Principles, you have the right to ask what personal information we hold about you, and to request a correction if it's wrong or out of date. To do so, just contact us using the details below — we'll respond within a reasonable timeframe.
Complaints
If you're concerned about how we've handled your personal information, please contact us first — we'll aim to resolve it promptly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, along with the date it was last updated.
Contact us
For any privacy questions, requests, or concerns, contact us at info@giantcanninvale.com.au, or visit us in-store at Shop 10, 3 South Street, Canning Vale WA 6155.
Last updated: 16th August 2026