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Muc-Off

Muc-Off E-Bike Wet Weather Ceramic Lube 50ml

$19.99
Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined
Giant Canning Vale & Osborne Park — Store policy

Returns & Exchanges

Straightforward rules for change-of-mind returns, exchanges, and faulty gear — plus your rights under Australian Consumer Law.

30DAY WINDOW
Most items can be returned or exchanged within 30 days of purchase, unused and in original condition. Full detail below.
01

Change of mind

We'll happily exchange or refund most items within 30 days of purchase, provided they're unused, unwashed, and in original condition with tags and packaging intact.

  • Proof of purchase required (receipt, order confirmation, or card statement)
  • Original packaging and any included accessories must be included
  • Refunds are issued to the original payment method
Not eligible for change-of-mind return: ridden or fitted bicycles, cut or installed cabling and hoses, opened nutrition and hygiene products, and custom or special-order parts.
02

Bicycles

New bikes may be exchanged or refunded within 14 days if unridden, with pedals, tags, and protective packaging still in place. Once a bike has left the store assembled and ridden, it's covered by warranty rather than change-of-mind return — this is a safety and hygiene standard across the industry, not just ours.

A restocking fee of up to 15% may apply to full assembly and setup already carried out on a returned bike.

03

Faulty or incorrect items

Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if an item has a major fault, doesn't match its description, or isn't fit for its intended purpose — regardless of the 30-day window above. Minor faults may be repaired within a reasonable time.

This applies to bicycles, components, and accessories alike. Bring the item in with proof of purchase and we'll assess it on the spot or send it to the relevant brand for warranty review.

04

Sale & clearance items

Item typeChange of mindFaulty (ACL)
Full-price stock30 daysAlways covered
Sale & clearanceExchange or credit note onlyAlways covered
Custom ordersNot returnableAlways covered
05

Online orders & shipping costs

Online orders can be returned to Giant Canning Vale in person, or posted back to us. For change-of-mind returns, you're responsible for the cost of shipping the item back to us, and original delivery charges on the order are non-refundable — this is standard practice and consistent with the Australian Consumer Law, which doesn't require a retailer to cover return freight or refund delivery fees when a customer simply changes their mind.

We recommend using a tracked service for change-of-mind returns, as we aren't responsible for items lost or damaged in transit before they reach us.

Faulty items are different: if gear is genuinely faulty, we cover reasonable shipping both ways — getting it back to us, and sending your replacement or repaired item back out — in line with our ACL obligations. Pay postage upfront to return it, and we'll reimburse that cost once the fault is confirmed.

Bikes are sold and fitted in-store only and aren't shipped, so this section covers gear and accessories.

06

How to return something

  1. Bring the item to Giant Canning Vale with your proof of purchase.
  2. Our team checks it against the conditions above — this usually takes a few minutes.
  3. We process your refund, exchange, or repair booking on the spot.

Posting an online order back to us instead? Include your order number and allow 3–5 business days for processing once it arrives.

Giant Canning Vale & Osborne Park — Store policy

Returns & Exchanges

Straightforward rules for change-of-mind returns, exchanges, and faulty gear — plus your rights under Australian Consumer Law.

30 DAY WINDOW
Most items can be returned or exchanged within 30 days of purchase, unused and in original condition. Full detail below.
01

Change of mind

We'll happily exchange or refund most items within 30 days of purchase, provided they're unused, unwashed, and in original condition with tags and packaging intact.

  • Proof of purchase required (receipt, order confirmation, or card statement)
  • Original packaging and any included accessories must be included
  • Refunds are issued to the original payment method
Not eligible for change-of-mind return: ridden or fitted bicycles, cut or installed cabling and hoses, opened nutrition and hygiene products, and custom or special-order parts.


Bicycles

New bikes may be exchanged or refunded within 14 days if unridden, with pedals, tags, and protective packaging still in place. Once a bike has left the store assembled and ridden, it's covered by warranty rather than change-of-mind return — this is a safety and hygiene standard across the industry, not just ours.

A restocking fee of up to 15% may apply to full assembly and setup already carried out on a returned bike.


Faulty or incorrect items

Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if an item has a major fault, doesn't match its description, or isn't fit for its intended purpose — regardless of the 30-day window above. Minor faults may be repaired within a reasonable time.

This applies to bicycles, components, and accessories alike. Bring the item in with proof of purchase and we'll assess it on the spot or send it to the relevant brand for warranty review.

Sale & clearance items

Item typeChange of mindFaulty (ACL)
Full-price stock30 daysAlways covered
Sale & clearanceExchange or credit note onlyAlways covered
Custom ordersNot returnableAlways covered

Online orders & shipping costs

Online orders can be returned to Giant Canning Vale or Giant Osborne Park in person, or posted back to us. For change-of-mind returns, you're responsible for the cost of shipping the item back to us, and original delivery charges on the order are non-refundable — this is standard practice and consistent with the Australian Consumer Law, which doesn't require a retailer to cover return freight or refund delivery fees when a customer simply changes their mind.

We recommend using a tracked service for change-of-mind returns, as we aren't responsible for items lost or damaged in transit before they reach us.

Faulty items are different: if gear is genuinely faulty, we cover reasonable shipping both ways — getting it back to us, and sending your replacement or repaired item back out — in line with our ACL obligations. Pay postage upfront to return it, and we'll reimburse that cost once the fault is confirmed.

Bikes are sold and fitted in-store only and aren't shipped, so this section covers gear and accessories.

How to return something

  1. Bring the item to Giant Canning Vale with your proof of purchase.
  2. Our team checks it against the conditions above — this usually takes a few minutes.
    1. We process your refund, exchange, or repair booking on the spot.

Posting an online order back to us instead? Include your order number and allow 3–5 business days for processing once it arrives.

Questions about a return?

Our team is happy to talk you through it before you make the trip in. Please contact the store outlet you purchased from.

This policy is provided as a summary of store practice and does not limit any rights you have under the Australian Consumer Law. Giant Canning Vale.

Muc-Off E-Bike Wet Weather Ceramic Lube 50ml

Season:Non-Seasonal

Brand:Muc-Off

Code:272928

A proprietary ceramic formulation containing integral Boron Nitride compounds for low friction in wet and harsh conditions. Formulated with our unique eBike specific lubricity pack to handle the higher torque loads of an eBike drivetrain. Ideal for: Chains, cables, shifters, derailleurs & pedals.

Keep out of the reach of children. Wear protective gloves.

What do the high torque loads on an e-bike do to chain and how does the lube combat this?

The high torque loads on an e-bike will wear down the chain much quicker than on a normal bike due to the increased and instant surges in power from the motor. This puts more strain through the chain and chain rings which will lead to higher friction from more metal to metal contact, which will lease to wear, if the correct lube isn’t used. Our e-bike Lubes were developed to combat this with their unique blend of synthetic oils, a high level of bespoke additives and Boron Nitride which mean they will last longer and reduce friction across the drivetrain, even under the increased loads.

If there is increased wear on the e-bike chain does using the eBike lube make the chain wear the same as on a normal none-bike?

Using our e-bike lubes will help to dramatically reduce fiction while riding and will keep the chain running smoother for much longer than a traditional lube, however there will always be higher stresses on the chain due to the power assisted motor reducing the life of any chain more so than on a normal bike.

Is the lubrication interval the same as a normal bike?

We would recommend cleaning and re-lubing your e-bike chain more often, as often as you can…after each ride if possible. Doing this will prolong the life of your chain and other drivetrain components which can be costly to repair.

What is Boron Nitiride, what does it do?

Boron Nitride is an advanced particle which is present in our lube. It offers increased levels of durability and wear resistance as well as excellent lubrication properties. It forms a stable tribofilm, which is important to achieve improved tribological performance needed from an ebike specific lube.

What’s the ebike additive pack?

The ebike additive pack is the name we gave to the extra high levels of ‘extreme pressure additives’ which we have added to our ebike lubes to decrease wear, even under the higher torque loads of an ebike drive system. These help to provide increased wear protection on all treated parts.

Features:

  • Specifically designed for the hi-torque loads applied to an eBike chain.
  • Creates a ceramic coating for incredible durability and long distance performance
  • Contains Boron Nitride compounds
  • Ceramic compounds provide ultra-low friction for excellent efficiency
  • Waterproof - excels in wet conditions
  • Readily biodegradable
  • Ideal for road and off-road
  • Integral UV tracer dye - aids accurate application to ensure total protection.
How To:
  1. Fully degrease and dry chain.
  2. Shake bottle vigorously and apply lube ensuring every part of the chain is treated.
  3. Ideally apply 3-4 hours before your ride.
  4. Wipe off excess with a cloth.
  5. Avoid contact with brakes.
  6. Store in a cool dry place.
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