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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Straightforward rules for change-of-mind returns, exchanges, and faulty gear — plus your rights under Australian Consumer Law.
We'll happily exchange or refund most items within 30 days of purchase, provided they're unused, unwashed, and in original condition with tags and packaging intact.
New bikes may be exchanged or refunded within 14 days if unridden, with pedals, tags, and protective packaging still in place. Once a bike has left the store assembled and ridden, it's covered by warranty rather than change-of-mind return — this is a safety and hygiene standard across the industry, not just ours.
A restocking fee of up to 15% may apply to full assembly and setup already carried out on a returned bike.
Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if an item has a major fault, doesn't match its description, or isn't fit for its intended purpose — regardless of the 30-day window above. Minor faults may be repaired within a reasonable time.
This applies to bicycles, components, and accessories alike. Bring the item in with proof of purchase and we'll assess it on the spot or send it to the relevant brand for warranty review.
Online orders can be returned to Giant Canning Vale in person, or posted back to us. For change-of-mind returns, you're responsible for the cost of shipping the item back to us, and original delivery charges on the order are non-refundable — this is standard practice and consistent with the Australian Consumer Law, which doesn't require a retailer to cover return freight or refund delivery fees when a customer simply changes their mind.
We recommend using a tracked service for change-of-mind returns, as we aren't responsible for items lost or damaged in transit before they reach us.
Bikes are sold and fitted in-store only and aren't shipped, so this section covers gear and accessories.
Posting an online order back to us instead? Include your order number and allow 3–5 business days for processing once it arrives.
Season:MY26
Brand:Giant
Code:903102310