Change of mind

We'll happily exchange or refund most items within 30 days of purchase, provided they're unused, unwashed, and in original condition with tags and packaging intact.

• Proof of purchase required (receipt, order confirmation, or card statement)
• Original packaging and any included accessories must be included
• Refunds are issued to the original payment method

Bicycles

New bikes may be exchanged or refunded within 14 days if unridden, with pedals, tags, and protective packaging still in place. Once a bike has left the store assembled and ridden, it's covered by warranty rather than change-of-mind return — this is a safety and hygiene standard across the industry, not just ours.

A restocking fee of up to 15% may apply to full assembly and setup already carried out on a returned bike.

Faulty or incorrect items

Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if an item has a major fault, doesn't match its description, or isn't fit for its intended purpose — regardless of the 30-day window above. Minor faults may be repaired within a reasonable time.

This applies to bicycles, components, and accessories alike. Bring the item in with proof of purchase and we'll assess it on the spot or send it to the relevant brand for warranty review.

Sale & clearance items

Online orders & shipping costs

Online orders can be returned to Giant Canning Vale or Giant Osborne Park in person, or posted back to us. For change-of-mind returns, you're responsible for the cost of shipping the item back to us, and original delivery charges on the order are non-refundable — this is standard practice and consistent with the Australian Consumer Law, which doesn't require a retailer to cover return freight or refund delivery fees when a customer simply changes their mind.

We recommend using a tracked service for change-of-mind returns, as we aren't responsible for items lost or damaged in transit before they reach us.

Bikes are sold and fitted in-store only and aren't shipped, so this section covers gear and accessories.

How to return something

1. Bring the item to Giant Canning Vale with your proof of purchase.
2. Our team checks it against the conditions above — this usually takes a few minutes.
   1. We process your refund, exchange, or repair booking on the spot.

Posting an online order back to us instead? Include your order number and allow 3–5 business days for processing once it arrives.